Food & Beverage Manager

Club:
Lake Toxaway Country Club

Location:
Lake Toxaway, NC

Position:
Food & Beverage Manager

Club Information:
Lake Toxaway is a private mountain community located just minutes from Cashiers, Highlands and Brevard N.C. in the heart of the Blue Ridge Mountains. The Lake Toxaway community has a rich history that dates back to the early 1900's, when prominent turn-of-the century families retreated to the area to embrace the unspoiled beauty of Mother Nature and enjoy the company of dear friends and family.

One of the club's most unique benefits is its location. Nestled in the heart of North Carolina's most beautiful, unspoiled mountains, the club is conveniently located just a short drive from major metro areas such as Atlanta, Charlotte, Asheville and Columbia, SC., making it a desired and easily accessible weekend and summer retreat for families.

The clubhouse transformation encompassed the joining of two existing buildings into one state-of-the-art, energy-efficient facility, including an all-new façade and roof.  The inspiration for the design is a "Lakeside Lodge" theme featuring cedar shake siding, stone accents and attractive trim details.  

Inside, the clubhouse provides members with multiple dining and social venues, including a casual grille with inside and outside walk-up bar service, expanded covered patio seating with spectacular lake and golf course views and a main ballroom with a large gable window and covered porch with views of the Blue Ridge Mountains.  Following the renovation, the club was honored by Golf Inc. with a prestigious "Golden Fork" award, which recognized the dining facilities at Lake Toxaway Country Club as a Most Improved Restaurant in the private club category.

Lake Toxaway Country Club is a seasonal club typically opening the beginning of April and closing the end of November.  Lake Toxaway is a second home community with the Club as its' social hub offering first class amenities and a full calendar of social events plus numerous dining opportunities designed to appeal to every member of the family.  The Club's newest dining venue is the Lake Club Grille adjacent to the Club's all new pool and youth activities area.  A unique menu along with a large pizza oven offers members another outdoor dining experience venue and to go options.  The Club has a very active membership allowing management the opportunity to showcase food and beverage offerings.  F&B focuses on Social events including a la carte service, themed buffets, extravagant wine dinners, cocktail parties, catering events, weekly member events, galas, and more.

Position Summary & Responsibilities:
Responsible for food and beverage service for the Club and executing special events.  Promotes the Club's dining facilities for member dining, private banquets, business and social meetings and other member-related activities.  Oversees administrative and operational aspects of preparing and serving all special events.  Work with other departments to ensure that members' and guests' expectations are exceeded.  Assists in budgets, hiring, training and supervision of front-of-house staff and apply relevant marketing principles to assure that the wants and needs of club members and guests are consistently exceeded. 

• This role is the "go-to" for all floor and special event operations
• Continually develops and trains front-line team members
• Leads team by example, delivering an exceptional guest experience from beginning to end
• Ensures that all members and guests receive a warm welcome, using their names whenever possible, upon each visit
• Suggests and describes available appetizers, entrees, desserts, alcoholic beverages and wines to members and guests
• Carefully supervises and is willing to step in personally when needed to help assure proper service
• Inspects all linens daily for proper appearance and storage
• Ensures that all safety, accident, and emergency policies and procedures are in place and consistently followed
• Ensures the correct appearance, cleanliness and proper set-up of the dining rooms, including special events
• Inspects employee's appearance to ensure that they are properly groomed and wearing proper and clean uniforms at all times
• Makes suggestions and improvements in dining room procedures and layout for a la carte & special events
• Suggests dining room decoration for special themed club and member events
• Ensures that pre-opening/closing cleaning tasks are assigned and completed as required
• Assists in hiring, training and supervising the dining room staff
• Assists with service of food and beverages in all outlets and for special functions
• Assists with table set up and maintenance
• Enforces established rules, regulations and policies
• Continuously teaches and educates staff on service, food, wine, and beverage trends
• Assists in monthly beverage inventory and special events décor inventory
• Serves as liaison between the dining room and kitchen staff
• Assists in pre-meal meetings with dining room personnel. Relays information and policy changes, briefs personnel and special event directions
• Executes member and non member banquets, luncheons, meetings, weddings, buffets, Member Guest and other social events
• Responsible for executing function sheets against actual room set up, oversees personnel scheduling for special events and functions and supervise special events
• Works closely with F&B Director & Events Director
• Attends weekly BEO meetings

Qualifications:

• Bachelor's Degree in Hospitality, Culinary Arts, or related field is preferred
• An uncompromising work ethic with integrity to match
• A passion for helping others and special events
• A minimum of 2 years of related experience with supervisory experience.  Experience in a luxury residential community or similar position in a fine dining or private club environment is preferred.
• Must be able to lead by example in performance, appearance, and communication
• Must be very personable and enjoy being with Members and staff alike
• Must be able to effectively direct, coach, and motivate personnel; must be extremely fair, courteous, patient, and tactful
• Must be able to work a schedule that requires evenings, weekends, and holidays
• Must be able to stand & walk for long periods of time

Compensation:
Salary is open and commensurate with qualifications and experience. The club offers an excellent benefit package along with professional development opportunities, including Health, Dental & Vision. This is a year- round position which allows for additional time off during the winter.