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“…The information you presented was awesome…
and your information has already been helpful from the conference. Thank you
for being a part of the MMC.” – Stephen Kohr
“Great
job this weekend! My only complaint is that I could not have my entire team
of assistants in your session…Thank you so much for coming to the Carolinas.”
– Christa Evans
“I
don’t understand how you could know me so well by just asking those 10
questions. It’s scary!” – Training participant, Discovering Your Personality
Spectrum
TWO DAY PACKAGE INVESTMENT
$3,000 plus travel expenses
or
$4,500 inclusive of travel expenses
Training will be conducted by two RCS certified trainers
*for a limited time
only
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BROUGHT TO YOU BY AWARD WINNING
CONSULTANTS,
REID CONSULTING SERVICES
The RCS Group has packaged several popular
programs designed to help clubs quickly and effectively prepare for peak
season. We focus on management for one
day and staff for one day with a concentration on keeping the service culture
strong through motivation, communication, problem solving, service recovery,
positive words and phrases, as well as teamwork.
DAY
1 - MANAGEMENT
discovering your personality spectrum (4 hours)
An engaging teambuilding program,
Discovering Your Personality Spectrum provides valuable insight into each
participants own personality traits, their values and virtues as well as
those of their team.
train the trainer and goal setting [3 hours]
This
program helps managers learn to set goals, create action plans for
achievement and manage their time accordingly. Effective trainers understand
the long-term goals and development needs of their organization and represent
those goals through their actions, language and leadership. This session will
address methods to upgrade and improve standards, correct poor performance
and resolve employee opportunities.
DAY
2 – EMPLOYEES
private club 101 (1.5 hours)
The
differences between a hotel, resort, restaurant and member clubs are many and
varied. This program helps managers and employees understand the importance
of member relations, expectations as they relate to dues and initiation
deposits, proactive communication, consistency in service, and managing
member feedback.
e.n.c.h.a.n.t.e.d service (3 hours)
Employees
and associates will gain better understanding of what customer service is and
problem solving techniques to ensure your members/guests leave happy, loyal
customers. Enchanted service provides
for satisfied, engaged members.
E Emphasize Teamwork
N Name Recognition
C Communication is Key
H Have Fun
A Attitude
N No is the NOT the Answer
T Total Team Effort
E Empowerment
D Details
on-stage (2.5 hours) -
food and beverage focus
Drawing on the parallels between a live
show and food and beverage service, ON-STAGE
shows employees and managers how to maintain the sequence of service
consistently using showmanship and salesmanship. Participants learn proper
service techniques, standards of service, and suggestive selling techniques.
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reid consulting services
a new generation of club
management
623.322.0773
www.consultingrcs.com [email protected]
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The Reid Consulting Services (RCS) Group, founded in 2000, has over 75
years cumulative club and hospitality management experience. RCS has become
the 'go-to' company for Club Operations management due to its contemporary
applications anchored in solid business practices. RCS partners with
clubs to generate cash flow, exceed member and guest expectations, and create
a sustainable and stable environment. Boardroom Magazine recognized RCS as
consulting company of the year and strategic planning company of the year in
2011 and 2013, respectively.
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