Assistant General Manager

Club:
Dormie Club

Location:
Pinehurst, NC

Position:
Assistant General Manager

The Dormie Network is a national network of clubs combining the experience of destination golf with the premier hospitality of private membership. It's pure golf as it should be.
 
www.dormienetwork.com
 
This posting is for Dormie Club Assistant General Manager. This position will be our operational leader as we take Dormie Club to new heights in 2021. At the end of the 2021 year we will expect Dormie Club to rank as one of finest golf clubs in the country. If you want to be a part of something new and be a part of true achievement in your career this is your opportunity.

Dormie Club Details:
2010 Coore Crenshaw design. Consistently recognized as one of the top courses in the state and country.  Dormie Club will be a true national golf club upon completion of the renovation and one of the flagships for the Dormie Network.  Located in the mecca of the golf world in Pinehurst North Carolina. We have begun construction on our long-awaited, large-scale renovation to include:

• An all-new 16,600-square-foot clubhouse
• Standalone pro shop
• 60 beds onsite between 15 total cottages

Renovation Details:
The clubhouse will boast several areas with ample seating, with the ability to host 32 in the dining room, 24 in the private dining space, eight in the private covered patio, 12 in the circular wine room, 42 in the lounge, and 28+ on the covered patio.

• Spacious dining room anchored by a large two-sided fireplace and vaulted ceilings
• Private dining room with its adjacent exterior patio
• Circular wine room for private tastings and parties
• Lounge with bar, table, and soft seating options that opens to the adjacent outdoor patio 
  

Cottages:
15 total cottages for 60 total beds.  Located a short golf cart ride from the clubhouse, sixty beds will be available across three lodging options.

1. 10 standard cottages feature -

• Four bedrooms with private bathrooms
• Vaulted great room space with snack area and 55" TV seating area
• An exterior patio with course views 

2. Four executive cottages feature - 

• Four bedrooms and private bathrooms with steam shower function
• A kitchenette and seating area perfect for cards or board games
• A separate 55" TV lounge space with gas fireplace
• An exterior patio with course views 

3. One two-story owner's cottage features -

• Four bedrooms and private bathrooms with steam shower function
• A kitchenette, dining, and great-room space connecting to an exterior deck that overlooks the lake next to the #5 fairway
• An entertainment area equipped with bar, TV lounge, and golf simulator, connected to an on-grade exterior patio with course views 
   

Below are a few videos of the construction project.
 
https://www.youtube.com/watch?v=WxcN63QSqxE
 
https://www.youtube.com/watch?v=fOFivAFLo9M
 
https://www.youtube.com/watch?v=-8qTbJBkCaI
 
https://www.paperturn-view.com/dormie-creative/dn-brochure-final?pid=OTY96486&v=3  

Job Responsibilities:
The Assistant General Manager is ultimately responsible for all clubhouse operations on a daily basis, including its various dining options, cottage experience and general housekeeping over these areas. In addition to building relationships with Club members, guests, and employees, the AGM leads a team including Food & Beverage employees, housekeeping teams, and direct oversight of all cottage operations. He or she provides support to the Concierge and Club Services teams.

Being the "public face" of these operations with a hands-on approach and an understanding that full member and staff engagement is critical to success in this position. The AGM consistently provides anticipatory hospitality along with superb dining and other food and beverage experiences for the Club's membership and their guests. This managerial position works closely with, and reports to, the General Manager, and provides quality leadership and contributes to the positive atmosphere of the Club and associated operations. The relationship with the Executive Chef is very important to this position, ensuring collaborative, innovative, and harmonious relationships between front and back of house operations.

• Coordinate with other key department heads, primarily as it relates to cooperative efforts surrounding the overall member and guest experience while on site.
• Be the primary coordinator of food and beverage budgeting, hiring, coaching, training, collaborative menu development, orientations, and consistent experience commonality in all operations to ensure smooth, high levels of member and guest satisfaction.
• Seek out new and innovative ways to meet and respond to the needs and demands of the ever changing and diverse age group of the membership. He/she displays strategic thinking, excellence, passion and forethought. Has a belief in a service philosophy of "the answer is 'yes,' what is the question?"
• Be a focused and consistent evaluator of personnel, ensuring that standards of conduct and delivery are met; this includes oversight of high standards of appearance, hospitality, service, and cleanliness of the clubhouse facilities.
• Work directly with the Assistant Food and Beverage Manager to ensure beverage program is staying head of the times. Directly responsible for managing of the wine list. 
• Oversight of the housekeeping supervisor to ensure that housekeeping is maintaining the clubhouse to the Dormie Network standard.
• Ensure that housekeeping is maintaining the cottages to the Dormie Network standard. This would include both interiors and exteriors.
• Ensures that our members and guest are receiving anticipatory service in the cottages.
• Clearly understand the metrics for successful attainment of financial goals and objectives, and consistently review these expectations with his or her direct reports to ensure understanding and 'buy-in' from those contributing to their attainment.
• Develop and monitor plans, budgets and standard operating procedures to provide direction and controls; implement corrective procedures as necessary to help ensure that budget goals are attained.
• Maintain a sense of urgency with a "lead by example" approach while creating a very upbeat, "can do" and "get it done" attitude towards members, services, programs and initiatives. 
• Ensure that appropriate controls and cost-effective procedures related to payroll, purchases, inventories, supplies, and other necessary expenditures are in place.
• Be an active and dynamic recruiter of team members and someone who inherently enjoys and has a passion and aptitude for training and developing teams.
• Ensure that a positive and healthy working environment exists that is free from safety risks and all forms of team member harassment.
• Ensure effective and efficient staffing and scheduling for all facilities and functions while balancing financial objectives with member satisfaction goals.
• Maintain control of employee uniforms, ensuring that employees wear uniforms, ensure that name tags and uniforms are kept in proper condition, clean and are always ready.
• Take personal ownership of his or her areas of responsibility, with special attention to the physical plant and overall appearance of the operation and understand the need to be consistently "member ready" in both appearance and service.
• Maintain purchase order system, par-stock levels on beverage inventories and implement and monitor ordering and receiving program to ensure proper quality and price on all purchases.
• Operate within all guidelines, policies, standards and constraints established and implement mandatory standards of operations as they relate to food and beverage operations.
• Other duties as assigned by the GM or Dormie Network executive team.

Candidate Qualifications:

• 3 to 5 years experience with private club/resort is preferred.
• Demonstrated team-building and leadership experience.
• Strong technical and organizational skills.
• Strong customer service orientation and skills.
• Exceptional attention to detail and follow-up.
• Able to multitask and meet deadlines.
• Quality verbal and writing skills with the ability to communicate professionally/effectively.
• Team-oriented working cohesively with co-workers.
• Professional appearance and ability to retain and motivate staff.
• Desire to become a General Manager in the future is a plus.

Educational Requirements:

• B.A. or B.S. with emphasis in Hospitality or Culinary considered a plus.
• Thorough knowledge of food and beverage service preparation and operational procedures as would normally be acquired through a high school education or equivalent, plus a minimum of five additional years of hospitality management or equivalent experience.

• Continued educational allowance
• Relocation expenses
• Uniform Allowance
• Health AND Dental Insurance
• 401(k)
• Meals 

Please visit www.dormienetwork.com to learn more about our network. We have other opportunities available as well within the network at the various clubs, so please submit your résumé to see if we have a potential fit for you if it is not for the Assistant General Manager at Dormie Club.