Assistant General Manager

Club:
Cascade Hills Country Club

Location:
Grand Rapids, MI

Position:
Assistant General Manager

Age of Club: 99 
Number of Members: 732
Average Age of Members: 55
Club Ownership: Member Owned
Gross Dollar Volume: 9.1 Million
Annual Dues Volume: 4.6 Million
Annual Food Sales: 2.1 Million
Annual Beverage Sales: 1 Million 

Facilities:
Cascade Hills Country Club is a member-owned private club, located in Grand Rapids Township. Facilities include an 18-hole golf course designed by Jack Duray, a par three 9-hole golf course, Swim & Tennis Complex, Fitness Center, Fitness Trails, and a 72,000 square foot clubhouse.  Food & Beverage facilities include a dining room, lounge, outdoor dining, pool café, a men's grille, formal ballroom, and three meeting rooms. The Club has a very active, family-oriented membership. Open 6 days a week, 12 months a year. Please visit our website for more information at www.cascadehillscc.com.

Job Description:
The Assistant General Manager will be responsible for all day to day operations within the Clubhouse. A strong Food and Beverage background and skill set are essential. He or she will be visible and accessible to all members and staff with a focus on service excellence, relationships, and a people-oriented leadership style. CHCC members and staff take pride in our extremely high standards and exceptional attention to detail. He or she will respectfully lead a very talented and tenured team of management and service staff.    

Candidate Qualifications:

• A minimum of five years' experience as a Food & Beverage Director, Clubhouse Manager, or Assistant Clubhouse Manager in a well-regarded private Club or high-end resort.
• A team builder who embodies the role of ultimate coach and motivator, bringing out the best in others by setting clear goals and expectations. Providing consistent feedback and support, and treating others with respect and professionalism.
• Ability to effectively interact with members, guests, and team members at all levels of the organization.
• Has a verifiable record of successfully leading and growing dynamic clubhouse operations including building revenues, controlling costs, and meeting or exceeding member expectations.
• Strong financial skills and budgeting acumen.
• Possess strong organization skills and an obsession with details necessary to achieve high levels of quality and satisfaction. 
• Is confident in his or her ability yet humble in his or her interactions.
• Displays an understanding of facilities management. 
• Is a passionate and highly motivated professional who enjoys full member engagement. 
• Has a professional appearance and expects the same from his or her staff.
• A bachelor's degree is required preferably from a 4-year Hospitality or Business Management program.
• Excellent verbal and written communication.
• Jonas POS experience considered a plus.
• CMAA certification or actively pursuing certification.