Front of House Manager

Club:
Statesville Country Club

Location:
Statesville, NC

Position:
Front of House Manager

Facilities:
Clubhouse

Job Summary:
Responsible for management of dining room service in the manner most pleasing to members and their guest. Assures a high standard of appearance, hospitality and service in personnel and cleanliness of dining room. Supervises and trains FOH staff; manages within budgetary restraints; develops/implements programs to increase sales (repeat business and higher check averages).
  
Job Duties:  

• Works to schedule personnel and plans room set up based upon anticipated guest counts and client needs; adding/removing personnel to the schedule based on reservation needs
• Takes reservations and checks table reservation schedules
• Greets and seats members and guest – controls the flow of the room/guest
• Carefully supervises to help assure proper service; makes drink and waits tables when necessary – always assuring that the floor staff has first priority in taking tables – the FOH Manager should be able to stay out of working "in" the shift, and be able to look at the big picture
• Inspects employees to ensure that they are always in proper and clean uniforms 
• Hires, trains and supervises service staff
• Responsible for creating, and implementing a server training program for all service staff
• Receives and handles all complaints concerning food, beverages or service
• Serves and liaison between the dining room and Chef
• Assures that all side work is accomplished and all cleaning of equipment and storage areas is completed according to schedule
• Directs pre-meal meetings with FOH personnel. Relays information and policy changes and briefs personnel
• Responsible for creating, implementing and executing programming set for members to increase member participation in the Club (Beer & Wine Society, Monthly Beer & Wine Society Events, Member Events, etc.)
• Assures the correct appearance, cleanliness and proper set-up of the dining and banquet rooms. Checks the maintenance of all equipment in the dining room and reports deficiencies.
• Responsible for all POS transactions that are rung in on a daily basis for all employees
• Works with accounting to correct any wrong transactions 
• Works with Events Coordinator, and Banquet Supervisor to assure that all banquet events are set properly
• Serves as MOD as needed for Member and Non Member Banquet Events
• Works with Events Coordinator and Chef on producing annual budgets. Also responsible for assuring budgets are met on a monthly basis (labor, COGS, sales, etc.)
• Responsible for maintaining inventory throughout the month for all beverages
• Orders appropriately for a la carte and banquet events to assure adequate par levels to serve guest
• Responsible for monitoring all COGS for a la carte and banquet events. Reports any discrepancies to GM.
• Sets and maintains par levels as needed for all a la carte and banquet events
• Responsible for month end inventory
• Maintains organization and cleanliness of back liquor/wine room, storage closet and beer cooler
• Responsible for FIFO system of all beverages
• Will assume responsibility of FOH staff payroll after 30 days  

Qualifications:

• Adhere to Statesville Club policies and procedures 
• Professional attire and mannerisms at all times
• Positive attitude at all times
• Knowledge of State Labor and Liquor Laws
• Exceptional computer skills 
• Demonstrate planning and organizational skills
• Exceptional communication skills
• Sincere hospitality with member services   
• Must be able to lift up to 50lbs
• Must be able to bend, squat, stand and walk for long periods of time
• Work weeks will sometimes consist of 40 plus hours
• Nights and Weekends will also be required  

• A competitive salary will be offered, commensurate with the job's responsibilities and the individual's experience and qualifications
• Wine Sales Commission to be paid out on the first full two week pay period following the conclusion of the month 
• At appropriate times, when working bar/server shifts, will be allowed to receive gratuities earned on those shifts
• Educational and Travel Expenses available for CMAA certification